Shipping & Returns

Shipping:
We ship to the United States and Canada.

Returns, Exchanges, Refunds
We want you to love your purchase! If for any reason you’re not 100% satisfied, here’s how our returns work:

Returns

You may return items within 14 days of delivery at your own cost, original shipping cost is not refunded.
Items must be unused, unwashed, and in original condition with tags attached. Items showing signs of wear, washing, or odors will not be accepted.
Because we are a small, quality-focused brand, each piece is carefully inspected before shipping. If you believe your item has a defect, please contact us within 48 hours of delivery so we can make it right.
To start a return, please email us at cottontailclothingboutique@gmail.com with your order number and reason for return.
Once approved, you will receive return instructions.

Exchanges

At this time, we do not offer direct exchanges due to limited inventory. Customers are welcome to return eligible items according to our return policy and either place a new order if the desired item is available or receive store credit.

Refunds and Store Credit

Refunds and store credit are issued after we receive the returned item and inspect it.
Refunds are processed to the original payment method within 5–7 business days.
Store credit may be issued in place of a refund and is provided as a digital gift card. Store credit does not expire and cannot be redeemed for cash.

International Returns (Canada)

Due to the customs/import regulations and additional shipping fees, we are unable to offer return labels for our Canadian customers. If you choose to return an item, you will receive a refund for the item cost only after we receive and inspect the return. Original shipping costs are non-refundable.

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