Refund policy

We want you to love your purchase! If for any reason you’re not 100% satisfied, here’s how our returns work:

Returns

• You may return items within 14 days of delivery. We will provide a shipping label for you, and will subtract this amount from your refund. Original shipping cost is also not refunded. 
• Items must be unused, unwashed, and in original condition with tags attached. Items showing signs of wear, washing, or odors will not be accepted. 
  
• Because we are a small, quality-focused brand, each piece is carefully inspected before shipping. If you believe your item has a defect, please contact us within 48 hours of delivery so we can make it right.
  
• To start a return, please email us at info@cottontailclothing.net with your order number and reason for return.
• Once approved, you will receive return instructions. 

Exchanges

• At this time, we do not offer direct exchanges due to limited inventory. Customers are welcome to return eligible items according to our return policy and either place a new order if the desired item is available or receive store credit.  

Refunds and Store Credit 

• Refunds and store credit are issued after we receive the returned item and inspect it.
• Refunds are processed to the original payment method within 5–7 business days.
• Store credit may be issued in place of a refund and is provided as a digital gift card. Store credit does not expire and cannot be redeemed for cash.